Return Information

We want you to love what you purchased. If something is not right, we want to know! If you are not completely satisfied, please see our guidelines below or contact us for help with an exchange.

The policies in this section apply only to merchandise purchased at Kaliada Flagship store, kaliada.com, or through a Kaliada pop up event. We are unable to process refunds, price adjustments, or accept exchanges for merchandise bought in any of our stockists or other websites.

Return Policy:

If for any reason you are not satisfied with your order, we are happy to accept it back for an exchange /store credit only, within 14 days of delivery. Items must be in saleable condition (unopened, and undamaged merchandise). We will pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item).

ALL CUSTOM ORDERS, HOME AND BODY FRAGRANCES, SALE ITEMS, SEASONAL, GIFT WITH PURCHASE ORDERS, AND DISCOUNTED ITEMS ARE FINAL SALE AND CAN'T BE RETURNED.

ALL SALES ARE FINAL AFTER 14 DAYS OF PURCHASE.

Sale Items: Only regular priced items may be returned for an exchanged. All sale/discounted items, purchases from our Semi-Annual Sale, Custom Orders, and items that are part of the Pink Ribbon giving back program are FINAL SALE and cannot be returned or exchanged.

Need to exchange an item?
Contact Us